Email scanlystudio.support@proton.me and a person will answer. Please say which phone and Android version you are on and what you were doing when it went wrong. It usually saves a round trip.
Subscriptions are billed by Google Play, not by us. Open Google Play → your profile icon → Payments & subscriptions → Subscriptions → Shift Calendar → Cancel subscription, or tap “Manage Subscription” in the app’s Settings. Cancelling stops the next renewal; you keep access until the period you have already paid for runs out.
If you bought the lifetime option, there is nothing to cancel: it is a one-time purchase and it does not renew.
Tap “Restore Purchases” on the plan screen or in Settings. That asks Google Play for purchases made with the Google account currently signed in to the Play Store, so if you bought it on a different Google account, switch to that one first. If Restore still finds nothing, email us with the order number from Google’s receipt (it starts with GPA.) and we will sort it out.
Refunds are handled by Google under the Google Play refund policy. Request one at support.google.com/googleplay using the Google account you bought with. Tell us what went wrong anyway: it is how the app gets better.
Your schedule lives only on the phone you entered it on. There is no account or cloud copy on our side. In Settings, tap “Back Up Now” and save the file somewhere you can reach from the new phone (for example your Google Drive or an email to yourself). On the new phone, install Shift Calendar and tap “Restore from Backup…”.
“Add My Shifts” puts them in a separate calendar named “Shift Calendar” on your phone. Check that this calendar is switched on in your calendar app. It is a one-way copy: changes made there are not read back; edit your shifts in Shift Calendar. To use another calendar app or computer, use “Export to Other Calendars…” instead.
Check that notifications for Shift Calendar are allowed in Android Settings and that battery optimization is not restricting the app. Some phones stop scheduled notifications for apps that are “optimized”.
Your entries are stored on your phone and nowhere else, so deleting the app deletes them. See the privacy policy for the full picture.